Your information

A considered approach
to privacy.

Horgan Twinn Property Consultants Limited (company number 09090924) uses the information you share to understand your property project and respond to you. For questions or requests about your data, email hello@horgantwinn.com.

Project enquiries

You can contact us by email or the project enquiry form. We use the contact details and project information you choose to share to respond to your enquiry. Please do not send sensitive information. These details are used to take steps at your request before a potential engagement and to manage our correspondence. They are not added to a marketing list.

The enquiry form stores your name, email address, optional phone number and project details in our password-protected enquiry dashboard. Notifications are sent to our team using Resend, with a separate copy to Ben at EIPAW, our website provider, to check delivery and support the service. We do not send an automatic reply to the email address you enter. A separate private administrator preview does not save or send its entries.

Private project files

When invited, you can share PDF plans and photographs through a private upload link associated with your email address. These files and filenames are used to review and manage your project. Files are stored privately with Vercel in its London region; the Horgan Twinn team and EIPAW can access them for project work and support. Upload links expire after 14 days and can be revoked earlier. Anyone you share the link with can upload and see filenames in that folder, so keep it private.

A necessary secure cookie keeps your upload area open for up to 24 hours. The upload area is excluded from Google Analytics. Please do not upload passwords, financial details or identity documents. Files are retained only as needed for your enquiry or project; you can request removal using the email address above.

Website statistics and your choice

We collect simple statistics solely to improve this website: page views, visits, gallery openings and use of the enquiry form. Our server adds each measurement directly to daily totals, rather than keeping a record of your browsing history. These counters contain no visitor identifier, IP address, referrer, device profile or enquiry content. They are not used for advertising, profiling or decisions about you.

To avoid counting each page as a new visit, your browser tab remembers the time of its latest page view and whether the enquiry page has been counted. These flags expire after 30 minutes without another page view and are never sent to us. A visit is not a count of unique people. Private upload, administrator and privacy pages are excluded. Successful enquiries contribute only to a total, with no browsing identifier saved alongside your name or message.

You can switch statistics off above, free of charge, without affecting the website or enquiry form. The choice is saved in this browser’s local storage and a preference-only cookie (up to one year), not used to identify you. It applies to other tabs and future visits until you change it or clear site data. We also respect Global Privacy Control and previous refusals. If storage is unavailable, we do not measure your visit. You can also use our direct opt-out link.

EIPAW operates these statistics on our behalf, using Vercel for hosting and Neon for aggregate storage. Ordinary network requests necessarily expose technical information such as an IP address to our hosting provider; this is separate from our statistical counters. Our intended basis for any personal data processed to provide these limited statistics is our legitimate interest in improving the site, subject to your right to object. Aggregate totals are used for website reviews.

New Google Analytics collection is paused from 21 October 2026 while its retention and processing arrangements are reviewed. Previously collected data remains in Google Analytics under its existing retention settings (two months for event data and fourteen months for user data). Earlier first-party event records are also awaiting a retention review; the new measurement does not add to them. Contact us about earlier data or your rights using the address above.

Hosting and security

The site is hosted by Vercel and enquiry data is stored in a Neon database in its London region. Resend processes enquiry notifications for email delivery. These providers process data to operate the service and may process operational data internationally. Access to the enquiry dashboard is password protected. A necessary, secure session cookie keeps an administrator signed in for up to 12 hours. To prevent abuse, we temporarily store a keyed hash of the request’s IP address, rather than the raw address.

Keeping and removing information

Enquiries are kept only as needed to respond, manage a potential or existing client relationship and meet applicable record-keeping obligations. You can ask us to access, correct or delete your information, restrict its use or object to processing where applicable. You may also raise a concern with the UK Information Commissioner’s Office. Website statistics are not sold or used for advertising.

Updated 21 October 2026